Terms and Conditions
AGREEMENT OF SALE
An agreement of sale between Raw Love Online (PTY) LTD and a customer is only valid once payment has been made and we receive proof of payment. Up until this point all goods remain the property of Raw Love Online (PTY) LTD.
PAYMENT OPTIONS ACCEPTED
Payment may be made by bank transfer into the Raw Love Online (PTY) LTD bank account, the details of which will be provided during the checkout process. You can also use Ozow.
The transaction currency is South African Rand (ZAR).
It is our mission that all information on this website is as accurate and up to date as possible, and that all our products cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Raw Love Online (PTY) LTD accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause.
OSTRICH AND VENISON VARIANTS
In accordance with our registration regulations, Raw Love Pets meals only contain game and ostrich meat, from registered and regulated abattoirs. As such our suppliers’ meat plants are subject to and comply with regulations laid down by the South African Department of Agriculture, Forestry and Fisheries, and some are also subject to the regulations of the European Commission.
Live ostriches are brought to the abattoirs the day before slaughter, they are inspected by trained livestock handlers, abattoir management, and state veterinary personnel. Each ostrich has a passport with full traceability information. The following day the ostriches are slaughtered, and the carcasses are kept in a chiller overnight before de-boning.
It is possible to find foreign objects in ostrich meat, and happens occasionally, such as small pieces of fencing wire, thorns or sharp sticks. This is normally visually noted by the state meat inspectors, or the state veterinarian, or the abattoir and de-boning staff. Such foreign objects can migrate in the muscles while the ostrich is alive and leave visual trails and/or lesions. Should this be missed, the metal is likely to be picked up by the suppliers’ sophisticated metal detectors.
The chances of buckshot or bullets being found in ostrich meat, or the red offal (lungs, hearts, livers, gizzards) from a reputable high-throughput abattoir, which our suppliers are, is virtually impossible.
The different game species are hunted on approved game farms by qualified and registered professional hunting teams equipped with field abattoirs. Qualified meat inspectors and state veterinarians oversee the operations. Depending on the specie and method of harvesting, bullets or buckshot is used. A shotgun and therefore buckshot, is used on game when shot from a helicopter.
When the carcasses are off-loaded at our suppliers’ abattoirs, highly skilled personnel inspect each carcass and expert de-boners cut the meat under strict supervision. All game meat is passed through metal detectors which are calibrated, inspected and tested daily.
While our suppliers endeavour to ensure that only products of high quality are produced by their plants, they cannot guarantee 100% that all the game meat produced will be 100% free of buckshot and/or bullets. They can guarantee that they do take and maintain the necessary precautions to reduce the risks of metal objects in their products, within their capabilities.
Furthermore, they follow and even exceed regulated requirements in this regard.
We therefore advise that you take note that while it is extremely unlikely, the possibility exists that Raw Love Pets meals containing venison, could contain buckshot pellets and/or bullets.
Raw Love Holdings (PTY) LTD cannot be held responsible or liable for any damage or harm this may cause you and/or your pets.
USE OF THE WEBSITE
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Raw Love Online (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 1259, Sun Valley, 7985.
Raw Love Online (PTY) LTD, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Raw Love Online (PTY) LTD based in Noordhoek, South Africa.