Refund Policy

This refund policy applies to products bought from Raw Love Online (PTY) LTD directly.

The Provision of goods and services by Raw Love Online (PTY) LTD is subject to availability. In cases of unavailability, the online shop will display an "out of stock" notice. In the unlikely event that this does not happen, and you place an order for such an item, Raw Love Online (PTY) LTD will contact you with alternative options.

An order can be cancelled if payment has not been made for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Raw Love Online (PTY) LTD.

If a product is damaged or broken when you receive it, you must inform Raw Love Online (PTY) LTD within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account; or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it has not been used, we will credit your account the value of the product.

If you receive the wrong product you must contact Raw Love Online (PTY) LTD within one working day. We will check our system to see whether an error has occurred. If there was an error, we will arrange to exchange the ‘wrong’ product for the one actually ordered, on our account.