Shipping Policy

The minimum order value to qualify for a delivery is set at R500. Delivery is charged at a flat rate of R100.

Online orders are only available in the Cape Town region, and are dispatched by Raw Love Online (PTY) LTD. There are also areas serviced by outlets which must be contacted directly to enquire about their delivery options (if any).

Online orders will be processed subject to availability and receipt of proof of payment.

Deliveries are only possible in certain areas in Cape Town and surrounds, and on specific days of the week (excluding weekends & public holidays). See the list of these areas and delivery days below. If your suburb/town does not appear on the list then we are unable to deliver to you currently. Please do not select an area other than the actual delivery address.

Paid orders will be delivered on the first available date when we are in your suburb/town following order placement.

The deadline for placing orders is 13:h00 the day before the delivery is due. For deliveries to the areas we cover on a Monday, this means 13:00 on the preceding Friday.

It is not possible to make individual delivery arrangements, nor guarantee or specify a delivery time. It is your responsibility to ensure someone is able to receive your order  between 09h00 and 16h00 on the delivery date.

If you need to postpone the delivery date due to unforeseen circumstances, we can do so without an additional charge if you let us know before the driver has left the Raw Love premises with your order. In the event that no-one is at your premises to receive the order, we reserve the right to charge an additional delivery fee as we have to return to your premises on another day. 

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the goods.

A delivery being delayed is not grounds for a return or refund.

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY
Muizenberg, Somerset West, Strand Obs, Pinelands, CTCity, Tableview, Bloubergrant S/Suburbs, N/Suburbs, Stellenbosch  South Peninsula to Constantia Woodstock, CT City, Seapoint, Camps Bay to Hout Bay
Gordon's Bay Big Bay Bellville Bergvliet Camps Bay
Mitchell's Plain Bloubergrant Bishops Court Capri Village Cape Town CBD
Muizenburg Bothasig Brackenfell Constantia Fresnaye
Somerset West Cape Town CBD Buh Rein Diep River Gardens
Strand Fresnaye Canal Walk Fish Hoek Green Point
Gardens Century City Glencairn Hout Bay
Green Point Claremont Grassy Park Llundudno
Maitland Durbanville Imhoff's Gift Observatory
Melkbos Edgemead Kalk Bay Oranjezicht
Milnerton Goodwood Kommetjie Sea Point
Montague Gardens Joostenberg-vlakte Lake Michelle Tamboerskloof
Observatory Kenilworth Lakeside Vredehoek
Oranjezicht Kenridge Marina da Gama Woodstock
Parklands Kraaifontein Meadowridge
Pinelands Kuilsrivier Muizenberg
Sea Point Mowbray Noordhoek
Sunningdale Newlands Retreat
Sunset Beach Parow Scarborough
Table View Plattekloof Simon's Town  
Tamboerskloof Plattekloof Glen St James  
Vredehoek Plumstead Steenberg
Woodstock Rondebosch Stonehaven
Stellenbosch Sun Valley
Welgelegen Sunnydale
Wynberg Tokai  
Westlake  
Hermanus - no deliveries, see outlets Paarl - no deliveries, see outlets